Tools

Free workforce planning tools

Calculators for workforce planners, free to use. Each one calculates in your browser, and nothing you enter is sent or stored.

Erlang C calculator

Find how many agents a call center or contact center needs for an 80/20 target or any service level you set. Staff a day in 30-minute intervals, plan a week by weekday, and see every step of the calculation, with the formula and a worked example written out.